Shipping, Return, & Cancellation Policy
In most cases, we ship within 1-2 weeks, but each Metroboard Electric Skateboard is built to order. In our busier seasons, please allow 8-10 weeks to build and ship. If you have a more urgent need, please contact us and we will do our best to expedite your order. US Ground Shipping costs of $100 will be automatically added to your order, depending on the model.
Part and accessory orders usually ship within 1 week.
What is Route Package Protection?
In an effort to provide more safety, assurance, and insurance for our customers, we’re happy to announce that Metroboard is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Metroboard shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: WHAT IS ROUTE?
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a one-click claim through the email that Route sends you after you check out, or you can file here.
Q: DOESN’T METROBOARD ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
At Metroboard, we take customer service very seriously and always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Route, completing a claim is only a click away, and your claim is processed within 24 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?
Yes! Any replacement orders that are placed by Route are still insured by Route.
Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
Route’s terms and conditions are listed here.
Q: IS ROUTE A LICENSED INSURANCE COMPANY?
Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance.
Returns - all board sales are final. Refunds on accessories returned within one month of order will be changed a 6% restocking fee. Products must be returned in its original condition with no evidence of damage, wear or tampering, to be determined at our sole discretion. Contact us through our website's General Inquiries page to initiate the process.
IMPORTANT NOTE: Credit Card and/or PayPal Fees (2.9% for US orders and up to 4.4% for International orders) are not refundable upon order cancellation or order returns (since our credit card processor/PayPal does not return these fees to us when refunding an order).
We offer a 6 month warranty (extendable through Extend), and even beyond that we offer fair prices on any repair or spare part needs.
Our 10 year excellent track record proves both the Metroboard's initial high performance as well as its long term durability. We offer top-notch customer support as well to keep you up and running whether you are a brand new customer or a long term one!
We ship Worldwide! Please contact us for a price quote.
Spare Electric Skateboard Parts
We stock a variety of spare Electric Skateboard Parts including wheels, timing belts, chargers, remotes, and every other part of the electric skateboard! We honestly don't sell a lot of spare parts due to the super high quality of our components which are designed to last a long time (typically 2-3 years)! Nonetheless, we'll have them ready for you to make sure your Metroboard Electric Skateboard is always up and running!