Metroboard Customer Q & A

We had a third (neutral) party interview two Metroboard Customers to get their honest opinions on the things they like and dislike about the Metroboard.  Below are their unfiltered responses.  At Metroboard we always welcome good and bad feedback so we can continue to innovate and offer a top quality product with excellent customer service.

Metroboard Interview with Customer #1

Q: What Metroboard do you own?

A: 41 Stealth with 15 miles battery

Q: How did you learn about Metroboard and why did you buy one?

A: I found out about them from googling, forums and Reddit.  They received good user feedback for their reliability and customer service and they use good parts. I bought one also because a lightly used set was available for a good price

Q: How is the reliability and customer service now that you own one of these machines?

A: So far no issues, work as advertised, maybe top speed doesn’t quite reach what is stated, Ilan replies emails fast though.

Q: Do you like the board and how it rides?

A: Yes

Q: What aspect of it do you like?

A: The Metroboard comes with integrated lights and bell, the remote is reliable and sensitive, the acceleration and braking comes in different levels so they are really tunable. Oh and that they use Caliber trucks and Abec 11 wheels.

Q: How does the Metroboard fit into your lifestyle?

A: I mainly use the Metroboard for weekend cruising and longer extended rides.

Q: In your opinion, how does it compare to some of the other boards on the market?

A: It’s definitely among the top 3 in the market right now.

Q: What do you think can be improved about your Metroboard?

A: Lighter weight, more pulley insert options, better braking.

Q: Overall, how happy are you with your purchase?

A: 9/10


Metroboard Interview with Customer #2 

Q: Which Metroboards do you own?

A: Metroboard Shortboard and Metroboard Dual Stealth. I added a kayak handle to the Dual

Q: How did you find out about Metroboard and what made you decide buy 2 of them?

A: I don’t really remember the first time I heard about them
It may have been fabtrav’s video.
But what made me buy them was that they are high-quality and there is open communication between the company and customer.
I’m all about high-quality stuff.  When I see 10 mm thick motor mounts that are waterjet cut and double-welded to the trucks with solid metal transmission covers, it makes me think the company CARES about what they are doing and not just taking dollars

Q: How is the reliability and customer service now that you own two of these machines?

A: The reliability seems fantastic. Nothing has broken at all and I’m super hard on them. Also, the customer service is top-notch.

Q: What aspect of the board do you like other than the quality, as you have mentioned earlier?

A: I like the power ha ha. On the Dual, specifically the power BRAKING. Braking is the only reason I got a dual and not a single.

Q: How does it compare to other boards out there in your opinion?

A: Well I haven’t ridden everything but I’m an engineer and I have a few DIY boards too so I can infer a lot from the limited experience I have.
Comparing to the other boards out there, I think the software is behind. But overall, I think Metroboard is at the top.

Q: How so?

A: I mean for people that want “Tools”, these are ideal. People that want “Toys” should probably not look at Metroboard because it’s too expensive.

Q: How does the Metroboard fit into your lifestyle?

A: I use Metroboards as my main transportation, in place of a car.

Q: Which one of your Metroboards is your favorite and why?

A: I constantly find myself on the Shortboard because it’s easy to carry and more fun to ride!!
I use it for walking the dog and having a backup way to work if my main board is down.
I sold my car after owning these boards. When I need extra range, I use the Dual Stealth. Just went grocery shopping on the Dual a little bit ago.

Q: What do you think can be improved about your Metroboard?

A: Software. I dislike having to go through 18 modes to kick the lights on or off.
The braking and speed modes need to be set somehow NOT using the remote.
Like, there needs to be a button you hold on the bottom for 10 seconds and then you can change the skill level, the braking skill level, and the battery type.

Q: Overall, how happy are you with your purchase?

A: The Shortboard is an overwhelming Yes. The Dual I am very happy with but the software could be slightly better. The hardware is fantastic on both of them.

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