FAQ

How does the MetroboardX compare to the Evolve GTR?
I’ve seen cheaper boards out there. Why is the Metroboard more expensive?
What’s the Top Speed? Range? Charging Time?
Do you offer financing?
Can I bring it on an airplane?
Can I ride in the rain?
What kind of surfaces can I ride on?
Can I climb hills with a Metroboard? What’s the maximum rider weight?
How much does it weigh?
Can I try a Metroboard Electric Skateboard before I buy?
Is there a Warranty? Money Back Guarantee?
Do you have any retail locations?
How long does it take between when I order and when I will get my Metroboard Electric Skateboard?
Do you ship internationally (outside the US)?
What kind of maintenance does the Metroboard require?
What if I have a problem with my Metroboard? Will I have to send it in?
Where can I buy spare parts for my Metroboard Electric Skateboard?
How does the MetroboardX compare to the Evolve GTR?

The Evolve GTR may at first glance seem similar to the MetroboardX, but on close inspection there are vast improvements that are exclusive to the MetroboardX!

  • Evolve Made in China vs MetroboardX Made in the USA!
  • Evolve Top Speed 26 mph Street Wheels / 22 mph AT wheels vs MetroboardX 31 mph Street Wheels / 31 mph 155 mm AT Wheels / 28 mph 190 mm AT Wheels
  • Evolve battery 14Ah vs MetroboardX 16Ah (LG MH1 cells with minimal voltage sag)
  • Evolve motor 5065 vs MetroboardX 6374 (twice the power)
  • Evolve cast trucks vs MetroboardX Precision CNC Machined
  • Evolve remote with unknown wireless performance vs MetroboardX remote with near bullet proof wireless connection
  • Evolve street wheels 97 mm vs MetroboardX 107 mm Genuine ABEC11 wheels (come stock)
  • Evolve ESC no Reverse vs MetroboardX VESC (much smoother and with FOC and with Reverse!)
  • Evolve strip lights (optional accessory not included stock) vs MetroboardX built in high power lighting (come stock)
  • Evolve no built in belt tensioner vs MetroboardX built in automatic belt tensioner
  • Evolve charging jack and power switch under board vs MetroboardX on top of the deck for easy access!

The Metroboard Electric Skateboard is a precision machine (not a toy) designed for daily use as a short and long range transportation tool.  When you do a thorough comparison, you will see that the Metroboard is the best value for your money!

I’ve seen cheaper boards out there. Why is the Metroboard more expensive?

Make sure you are comparing apples to apples!  There are boards out there on ebay, Amazon, and elsewhere that may be significantly cheaper, but when you look at the details, there is no comparison!

Make sure you compare Metroboard vs Others:

  • Top Speed (31 mph vs ???)
  • Range (30 miles vs ???)
  • Power (6000 Watts Peak Power = 2X 3000 Watts 6374 Brushless Outrunner Motor vs ???)
  • Precision 100% CNC Trucks with built in High Power Lighting vs No Lighting or external lighting that you have to pay extra for)
  • Gorgeous Carbon Fiber Deck vs Wood or other less expensive materials
  • Manufacturing Location (Made in USA vs Made in China)
  • Customer Support (US Based vs ???)
  • Warranty (1 year vs ???)
  • Customer Service (Excellent vs ???)
  • Track Record (13 years vs ???)

The Metroboard Electric Skateboard is a precision machine (not a toy) designed for daily use as a short and long range transportation tool.  When you do a thorough comparison, you will see that the Metroboard is the best value for your money!

What’s the Top Speed? Range? Charging Time?

The Metroboard Electric Skateboard has a thrilling 31 mph top speed with Street wheels / 31 mph with 155 mm AT wheels / 28 mph with 190 mm AT wheels, an incredible 30 mile range with Street wheels / 20 miles with AT wheels, and takes only 3.5 hours to fully recharge!

Do you offer financing?

Yes we are proud to offer financing through Affirm!  Choose between 3, 6 or 12 months to pay for your Metroboard Electric Skateboard!  Just choose Affirm on the checkout page.  Currently Affirm is only available for US Customers.

Can I bring it on an airplane?

Unfortunately most airlines don’t allow Lithium Batteries bigger than 100 Watt-hours.   Some airlines may allow up to 150 Watt-hours.  Our 10 mile battery is around 144 Watt-hours so you may be able to get away with taking this on a plane, but there are no guarantees.  All of our other (bigger) batteries exceed the limit allowed for air travel.  You may want to ship your board ahead of time via UPS or Fedex Ground if you want to have it with you while traveling in the US.

Can I ride in the rain?

No.  Our products are designed for dry weather use only.  Although the Metroboard is water resistant, in general, riding over anything wet should be avoided for safety reasons and to minimize the risk of water getting in the wrong place.

What kind of surfaces can I ride on?

With Street wheels, our boards are designed for use on hard surfaces such as concrete or asphalt with minimal cracks and road debris (e.g., rocks, twigs, etc). With AT wheels, our boards can be ridden on grass, dirt, gravel, and packed sand!

Can I climb hills with a Metroboard? What’s the maximum rider weight?

Yes the MetroboardX features a powerful 6000 Watt Peak Power System (2x 3000 Watts 6374 Brushless Outrunner Motors) designed to climb hills and accelerate you quickly!  We generally recommend a maximum rider weight of 250 lbs (113 kg) to ensure the best performance, but nonetheless, the MetroboardX can handle riders up to 300 lbs (136 kg).  The MetroboardX has sophisticated protection circuitry to keep both the motor, electronics, and battery from being overloaded regardless of rider weight.

How much does it weigh?

The MetroboardX Electric Skateboard weigh 30 lbs with AT wheels / 29 lbs with Street wheels.

Can I try a Metroboard Electric Skateboard before I buy?

Yes!  We can often arrange demos with existing customers in your area.  Email us with your location, and we will try to find a nearby customer!

Is there a Warranty? Money Back Guarantee?

Yes, we offer a 1 year warranty, and a 7-Day Money Back Guarantee. We are so certain you are going to love the Metroboard Electric Skateboard much more than any other motorized skateboard out there, that we offer a 7-Day Money Back Guarantee!  If for any reason you are not satisfied, just return the Metroboard Electric Skateboard within 7 days of receiving it and we will refund 100% of your purchase price (less shipping costs)!  Please contact us for an RMA before shipping your board back!  The only condition is that you ride your Metroboard Electric Skateboard on clean smooth surfaces and return it in resalable condition. We may reduce the refunded amount due to wear and tear and/or damage to the product.

Do you have any retail locations?

No, we mainly sell direct to customers.

How long does it take between when I order and when I will get my Metroboard Electric Skateboard?

Each Metroboard is built to order, and it typically takes 1 to 2 weeks to build and ship your board.  Busier times of year can take between 3 to 4 weeks.  We ship from the Pacific Northwest via UPS Ground.  US Shipping times vary between 1 to 5 business days depending on your location.  Typical shipping times are shown below.  If you have a more urgent need, please email us, and we will do our best to expedite things.  We can also ship by USPS Priority Mail for an extra $50, which will shorten delivery time to just 2-3 days for shipments to the East Coast.

Oregon/Washington: 1 business day

California: 2 business days

Southwest: 2 – 3 business days

Midwest: 3 – 4 business days

East Coast: 5 business days (typically just 2 days if we ship by USPS Priority Mail for an extra $25)

Hawaii: 2 – 3 business days (via USPS Priority Mail)

Do you ship internationally (outside the US)?

Yes, we do! We can ship via USPS Priority International Mail (1 to 2 weeks shipping time).  Please email us for an international shipping quote.

What kind of maintenance does the Metroboard require?

The only regular maintenance required is to periodically check the tension in the timing belt (the belt that connects the motor to the drive wheel). Also, if the skateboard is not going to be used for more than a month, then you should fully charge it once a month to ensure the health of the battery.  See our maintenance page for more info.

What if I have a problem with my Metroboard? Will I have to send it in?

First of all, the Metroboard is one of the most reliable electric skateboards on the market.  However, problems do happen occasionally. We usually first try to troubleshoot via email and isolate where the problem is.  We will send detailed instructions on what to check to help identify where the problem is.  If a part is damaged, then we will send a replacement part with instructions how to replace.  In some cases, you may need to send a part of the board back (e.g., the battery box) so we can repair, but in most cases you won’t have to send the entire board back.

Where can I buy spare parts for my Metroboard Electric Skateboard?

We stock spare parts to keep your board up and running.  Most parts can be found here for our older models and here for the MetroboardX.  Please email us for pricing of parts not listed on the site.  We do not price gouge our spare parts.  Our prices are very fair!  Also every single component on your Metroboard is of the highest quality and long life to ensure that your maintenance costs are low!

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