Shipping, Return, & Cancellation Policy
Shipping
In most cases, we ship within 1-2 weeks, but each Metroboard Electric Skateboard is built to order. In our busier seasons, please allow 8-10 weeks to build and ship. If you have a more urgent need, please contact us and we will do our best to expedite your order. US Ground Shipping costs of $100 will be automatically added to your order, depending on the model.
Part and accessory orders usually ship within 1 week.
What is Route Package Protection?
In an effort to provide more safety, assurance, and insurance for our customers, weāre happy to announce that Metroboard is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Metroboard shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: WHAT IS ROUTE?
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a one-click claim through the email that Route sends you after you check out, or you can file here.
Q: DOESNāT METROBOARD ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
At Metroboard, we take customer service very seriously and always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Route, completing a claim is only a click away, and your claim is processed within 24 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?
Yes! Any replacement orders that are placed by Route are still insured by Route.
Q: WHAT ARE ROUTEāS TERMS AND CONDITIONS?
Routeās terms and conditions are listed here.
Q: IS ROUTE A LICENSED INSURANCE COMPANY?
Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance.
7-DAY MONEY BACK GUARANTEE, RETURN & CANCELLATION POLICY
We are so certain you are going to love the Metroboard Electric Skateboard much more than any other motorized skateboard out there, that we offer a 7-Day Money Back Guarantee! If for any reason you are not satisfied, just return the Metroboard Electric Skateboard within 7 days of receiving it and we will refund 100% of your purchase price (less shipping costs)! Please contact us for an RMA before shipping your board back! The only condition is that you ride your Metroboard Electric Skateboard on clean smooth surfaces and return it in resalable condition. Shipping costs (both ways) are not refundable. Metroboard, LLC has complete discretion as to whether it will accept a return and how much of a refund will be allowed. Metroboard, LLC may reduce the refunded amount due to wear and tear and/or damage to the product.
IMPORTANT NOTE: Credit Card and/or PayPal Fees (2.9% for US orders and up to 4.4% for International orders) are not refundable upon order cancellation or order returnsĀ (since our credit card processor/PayPal does not return these fees to us when refunding an order).
Warranty
We offer a 1 year warranty, and even beyond that we offer fair prices on any repair or spare part needs.
Customer Reviews
Our 10 year excellent track record proves both the Metroboard’s initial high performance as well as its long term durability. We offer top-notch customer support as well to keep you up and running whether you are a brand new customer or a long term one! Check out our 5-Star Metroboard Electric Skateboard Reviews!
International Shipping
We ship Worldwide! Please contact us for a price quote.
Spare Electric Skateboard Parts
We stock a variety of spare Electric Skateboard Parts including wheels, timing belts, chargers, remotes, and every other part of the electric skateboard! We honestly don’t sell a lot of spare parts due to the super high quality of our components which are designed to last a long time (typically 2-3 years)! Nonetheless, we’ll have them ready for you to make sure your Metroboard Electric Skateboard is always up and running!
Anthony Flores –
This board, Is A Masterpiece!!! The engineering is strong and an an Amazing work of art. I stuck 2 blood red metroboard x stickers in the center of the board in the sign of the cross. So i have the Dracula vampire edition. I have other skateboards but this is a Ferrari!! Of skateboards. Ilan is a genius!!!
Dan Wallace (verified owner) –
Tall story for me with seems like eons ago. I bought my first metroboard slim stealth used $550 from a nice gentleman in California. Fast forward years later now the owner of a brand new Metro board X that I received in April and my son who is seven rides my old slim stealth. My experience with Metro board has been out of this world good all the way around. Without a doubt some of the best money I’ve ever spent in my life and that’s not an exaggeration. Customer service is exemplary. But chances are you won’t even need it because it’s hard to break a Metro board whether it be old or new. If for some reason it did go wrong you got the best guy in the business watching your back. Which is priceless in my opinion. Do yourself a favor jump in with both feet. I’m 46 and this thing brought me back from pretty much the Dead but God damn now I’m alive long live metroboard!
Chris York –
All I have to say is that is work the wait.
The first thing that drew me to this board is how nice itās looks with its machined trucks and inter graded lights and dubbed king pin design.
Plus the carbon fiber deck it just looks so professionally put together. Kind of like if apple was to build a electric skateboard or something. Then I got the board and road it. All it keep saying is that itās sooooo smooth . Plus it carves so nicely . It feels like if you are on a snowboard. . Like if a professional snowboarder was to build a electric skateboard it was feel like this board.
I love this board and canāt wait to ride it everyday. I live in Las Vegas and Right now itās 115 degrees out and I still ride it. That should tell you something.
The Metroboard X is the way to go.
Joe Tavarez (verified owner) –
No one told me about
the sidewalk-to-street-to-sidewalk
surfing!!!
For the love of God I adore
these 190mm tires:Ithink I just had
the greatest 2 hours of eBoarding.
Cutting in and out if driveways at
high-speed back to the street back to
the sidewalk…my heart is still
racing!!!FFS…this board and tires are unreal!!!
The customer service is unreal how good it is.
E. Sordyl –
The Metroboard X is awesome!! I cant say it enough. This board has exceeded my expectations in every way from opening the box and seeing how beautiful it is to taking the first ride. The quality of this board is top notch and you can tell they took pride in building this board. Right out of the box the first thing i notice is the carbon fiber deck, its gorgeous nice smooth satin finish. Next thing is the motors they are huge and powerful. When I took the board out of the box and flipped it over to look a the trucks, they are very good quality and i like the integrated lights and the ability to turn them off easily. First ride was way better than i thought it would be, its quiet and very smooth (107mm street wheels) the acceleration and braking curves are very predictable and not lacking at all. Im very impressed with the stability even for a first timer getting up to 26mph i felt very confident. Even at 26mph it still wants to accelerate its so fast. The hand remote feels good I wasnt so sure I would like the thumbwheel but it turns out I love the thumbwheel its easy and very responsive also it connects instantly and operates flawlessly. It also has a rubbery feel to it instead of just a plastic finish. The battery life of the remote seems to last as long as the battery on the board which is a long time I rode for hours and still had 40% battery and could barely even tell a difference in performance it still accelerated like a bat outta hell its truly amazing. I cant express enough how impressed I am with this board. Customer service is also excellent. On the bad side it does take a little longer to get the board built but once I got shipping notification my board was in my hands in less than a week and I live on the otherside of the country which in my opinion is excellent. If you are considering buying your first board or if your on the fence on which one to buy I would strongly recommend buying a Metroboard X and dont worry about the wait because its worth it and you wont be disappointed. Its 5 stars for me.
Phrintana You (verified owner) –
Just received my metroboardx the other day and I must say this board is amazing. It makes my evolve bamboo gtx look like a toy. The whole riding experience is very smooth once it start going it just keeps going and going. Got my board with the 155mm wheels with 52 tooth pully barely feel the bumps and eats up any small rocks and branches like nothing. Haven’t really took it off roading yet but I’m pretty sure it’ll do well on dirt, gravely, and grass. I order the board during a pandemic and it was a very long 6 weeks but it was worth the wait and price. If you looking for a solid board that will last this board is the one to get.
J (verified owner) –
I have had my board for just over a month and absolutely love it. Don’t let anyone tell you 53 years old is too old to ride. I have owned a Boosted Plus and One Wheel and the Metroboard X blows them both away. I commute with it on a train into NYC and use it for about additional 4 miles once in the city each way. I have the AT wheels on it and it goes through everything NYC can through at you. The board is very easy to get used to and has plenty of power to get this clydsdale up and over the 59th Street bridge with plenty of power to spare. If you are looking for a new board, look nowhere else. BTW, Ilan communicated awesomely throughout the process and shipped quick even while impacted by the pandemic.
Rick Meyner (verified owner) –
I just received my X several days ago. Been riding a Boosted V2 for several years and still love it. I just needed more……..
And more, the METROBOARD X provides. This board is soo not for newcomers, the inherently coordinated, maybe. It is an amazingly stable design, but with more power and higher top speeds, bad things can happen fast. Throttle discipline required.
The larger heavier board is a cool thing you must experience to understand. I am able to haul this thing from speed well. (boosted would backwards chirp). I was a figure 11 skier as a young man. I found myself making relaxing med speed long radius carves grinning and thinking “Super G”!
Thank you Ilan. Sorry to bug you so much over the Covid delay. It was worth the wait!
alexis peter –
pls clarify the comparison between u and evolve
ILAN @ Metroboard –
It’s all right here.
Dustin (verified owner) –
I’ve owned a couple of boards before. In name the boosted board dual plus v1, the enertion raptor 1, the evolve carbon v2, the evolve bustin, the evolve carbon gt and the inboard.currently I also own an exway pro. Compared to the others the metroboard is the fastest in top speed and also in acceleration (but only from about 10 or 15 kmh). From stand still it’s not faster then the others and maybe even slower then the carbon gt. Is that bad? No way, it’s just smooth and good to handle. Why would you need kick of power to throw you of. You need power when the fun starts and that’s when you get faster. The metroboard just keeps on accelerating when the others can’t even accelerate anymore. I’ve hit 56 kmh and it wasn’t over by then but I got scared. Comparing the build Quality the metroboard is better in every way. Just look at the trucks. It feels so solid. If you want a carving board, which is super smooth and easy to control, with perfect build quality and a lot of power which still feels like a skateboard unlike the other high end boards like kaly and lacroix this one is for you. If you look for a last mile vehicle which you can carry around and store easily you should check somewhere else, cause that board is the best while using it. While carrying and storing you will hate it. If you use it for what it is build its the best. One of my top 10 purchase ever in my life.
Joe Tavarez (verified owner) –
The acceleration will be adjustable via a app. Its called positive ramp time. I got it to the point where it almost threw me off at every acceleration because it was so fast, before I adjusted it and got it just perfect for my weight and skillset.
Thomas Reid (verified owner) –
I purchased my Metroboard X about a month ago. I am a 65 year old retired attorney with plenty of free time on my hands to ride at my leisure.This is my first board although I was a surfer in my younger years.I simply love the board and find it to be responsive and extremely exhilarating to ride. I tested the Evolve boards and boosted boards prior to this purchase. SIMPLY PUT there is no comparison. Great Job Ilan!!
sarah kouider –
Thanks for your review, Thomas. It’s great to see that (i) attorneys and (ii) first timers over 45 year olds do have fun on an e-skate š As a 44 yo attorney missing surf during COVID times (Luxembourg is too far from the South West of France), I’ve decided to try e-skating.
Sarah
Stewart (verified owner) –
My X arrived at 4, I just got off and it’s 8. Instead of repeating the obvious I will just say this; All of the positive reviews are correct. This thing is really well thought out and a blast to ride. I hope the 33″ I’m about to order is as good š or 29… Thanks Ilan.
Mark (verified owner) –
This is my very first eboard and I am incredibly impressed! The range, power, torque, and speed this board has, is almost unmatched. If i had to describe this board in simple terms, i would say that its the dodge viper of the eboard world.
Everywhere i go, everyone is so intrigued by this board. It looks amazing and beautiful. I even get compliments from other eboard users. Going uphill is not a problem, going through grass is a breeze, but going up hill in the grass is amazing!
The customer service is unlike anything i ever experienced. My questions and concerns were addressed quickly. The warranty is great. They really do care about their product and people.
Simply put it, this board is the best board you can get for your money. The performance of the board is astonishing! 10/10 would buy another if i had the money!
James Guthrie (verified owner) –
The MetroboardX is awesome. It packs a lot of power and handles my daily Rocky Mountain commute with ease. It carves like a dream.
I get good, consistent speed and range on the AT wheels (Iām guessing about ~12 miles, which is less than 20, but I push it hard). I donāt like to let it go much below 20% and again, I commute the Rockies.
If youāve got the money and want a great electric longboard, you canāt go wrong here.
Iāve had a lot of fun.
Alexander –
First, you have to hand it to Metroboard for taking their sweet time to get this right. It’s obviously a LOT of research and refinement went into this board. The belt tensioning system is something completely unique to Metroboard and absolutely brilliant. It saves time tinkering with motor position to get belts tensioned equally. There’s no fuss. Belts are perfectly tensioned no matter what.
Compared to Evolve, the MetroboardX is a huge step up in terms of performance. The X is BIGGER. Side by side, the Evolve Carbon GT looks small! The deck is a little wider, so there’s more room for your feet. The motors are much beefier. The acceleration curve is perfect! I was worried with the thumbwheel style remote that I would eject myself if I mashed wheel too hard and fast, but the acceleration is actually pretty forgiving — you definitely feel a kick in the pants, but the risk of getting bucked is low.
The MetroboardX is hands down the best electric skateboard of 2019. A home run from the master builder of electric skateboards.
https://www.youtube.com/watch?v=ttBpk4sqh0E
Paul Voorhees (verified owner) –
Is the Metroboard X overall worth the price?
Does it start, run and stop smoothly?
Will it go a good distance on a single charge?
Can it save money as a cheap transportation system?
Will I get noticed while riding around and asked a ton of questions about the board?
Is it built with quality in mind?
Does it come with one of the best tect support in the industry?
Will I enjoy the ride experience?
Absolutely yes!
Johnathan A –
I got the Metroboard X, and I couldnt be more happy. It is definitely top of line quality. I love the built in lights. Not only does it help you see at night, but the thing looks so awesome too. I prefer riding this over my electric bike. I also get way more compliments with the Metroboard X compared to my electric bike. Metroboard also has great customer support. They always reply, and it’s always within a very reasonable time. One of the main reasons I chose to go with Metroboard is because of their awesome customer support. The metrobiard is definitely worth the price.
Alan Li –
Iāve been fortunate enough to have the Metroboard X early and have been riding it for a good six weeks for my daily commute. Let me preface my background in electric skateboarding by saying Iāve ridden boards from many of the biggest names in the game and have built several high-performance boards myself. I can confidently say that the Metroboard X is hands down one of the best production boards on the market today. I knew I had to get one the moment I first demoed the board and could not get over the smoothness of the entire package. I know a lot of people are on the fence about spending the amount asked to acquire this board but let me present my experience and how itās worth the money despite the competition.
The Trucks and Deck:
One of the most unique features is the custom CNC double king pin trucks. These trucks are awesome for carving yet also very stable. At first I was hesitant about the design due to my past experiences with DKP trucks from another brand which caused me to suffer my worst electric skateboarding injury due to sudden speed wobbles but I was surprised how quickly I was able to ride confidently with these trucks at speed. The carbon fiber deck is gorgeous, and the length contributes to the added stability in combination with the trucks.
The Motor Controllers and Remote:
The Metroboard X uses a custom ESC based on the VESC and what this translates to is amazing smoothness in acceleration/braking as well as the ability to customize your settings to suite your riding needs. VESC based ESCs are found in the highest performing production boards on the market and are used by many DIY enthusiasts due to its many useful features. My Metroboard X initially came with the same RC mini trigger remote that comes standard on all older Metroboard models. This remote is very competent and functional to say the least. I was later sent a customized version of the Flipsky VX1 remote that will come standard on all final production Metroboard X soon. This remote completely changed the way the board feels due to a shorter throttle on the thumb. With the RC mini trigger remote, I would usually have to pull full throttle to accelerate and wait for the board to catch up but with the new remote, the controls feel more direct and immediate.
The Wheels:
One of the highlights of this board is the option to run pneumatic tires or urethane wheels. The board comes standard with 8ā tires that have great traction and easily conquers most road imperfections making it feel like youāre riding on a cloud. 6ā tires are in the works as well and I canāt wait for those to come out. The board also comes with a set of the Metroboard co-branded Red 107mm ABEC11 wheels that feel amazing for carving on fresh pavement and for times when you want to run a lower ride.
Range:
Iām a heavier rider so the advertised mileage of 20 miles on AT and 30 miles on Urethane doesnāt quite apply to me. I get roughly 15 miles on AT with mixed riding which is close to the mark. I havenāt tried a range test on the 107mms but Iām confident I would be able to get 20+ miles of range for sure.
The little things:
One of the most underrated features of the Metroboard X is the integrated lighting. White that shine in the front, blue for the under carriage, and red for the rear. This makes this board stand out when riding at night which serves a dual purpose of allowing cars to see you in traffic as well as scoring some serious style points. One thing I canāt stress enough is how great the customer service is. Iāve been in contact with Ilan on many occasions to which was met with timely, courteous, and professional responses.
All in all, you will not regret buying a Metroboard X. This board like its predecessors is built like a tank and looks amazing to boot. Iām a bit sad to report that Iāve gotten more compliments on this board when Iām out riding than Iāve ever gotten in my near 2 years of riding my other various electric skateboards. This board has a little bit of everything, and I canāt think of any 2 in 1 board that is better than this on the market. Metroboard has crafted a beautiful board and I very much look forward to further developments on this platform in the future.
Levi May (verified owner) –
Metroboard X All Terrain First look/Initial thoughts
This year is the year I planned on purchasing a premium flagship board with pneumatic tires/ All terrain option. I was seriously considering a Kaly.nyc or LaCroix. I host several group rides in Portland Oregon and have tried many boards. When Metroboard announced their AT board, I immediately pre-ordered. I am a previous owner of the 41″ slim stealth edition and was very satisfied with the build quality and ride characteristics.
Last Friday, Austin from Metroboard brought the Metro X down and I finally got to see it up close and give it a test ride. Nearly 3 years of planning, engineering, and development when into this board and it CLEARLY shows. I could sit here an gush over every detail like the beautiful carbon fiber deck, the placement of the charging module with battery readout display on the top, the amazingly powerful dual 6374 motors with mounts that automatically tension the belt and so much more.
Here’s what really stood out after my initial ride:
– The remote is pure bliss. Aggressive to get up to speeds and brake quickly. The acceleration curve is smooth like butter and actually behaves better than a Boosted Boards V2+, while the braking is much improved and didn’t feel too abrupt yet I could stop in a very short distance. I tested with the RF remote, however, I heard they will be shipping a Flipsky/Boosted style that I am totally stoked about!
– The motors are VERY quiet. Like a panther stalking, it’s prey in the jungle quiet!
– At 47″ long, the deck and wheelbase is huge. making for an incredibly stable ride. The dropped platform, (dropdown style deck) at 10″ wide has just the right amount of concave allowing me to securely plant my feet at an optimal riding stance and is comfortable to accommodate many riding styles.
– The double kingpin trucks make carving an absolute dream. Obviously, they can be tightened for stability at much higher speeds, but I’m more into a carving ride style, love that a board this big is very nimble, agressive and maneuverable. The overall experience felt like an eboarders dream.
This was after roughly 25 mins of riding toward the end of a group ride. The otherthing to note is I was riding my Boosted V2+ and as my extended batterly light was blinking in dire need of a charge, the Metroboard X still had about 50% battery left.
A good friend of mine attending the ride with us was pretty skeptical of the board and its performance, so he hopped on to take it for a loop around the parking lot after our group ride. It’s pretty safe to say he was very impressed after taking his first turn. then he came around and passed us, then passed us again, then another time, then another pass. About a half hour later, he was raving about the Metroboard X and how nice it performs and he is a very experienced rider like myself. I believe he is seriously considering buying one over other premium options offered out there. He, like myself, loved the double kingpin trucks and the acceleration response in the remote.
There is so much more innovation that I have yet to cover and I will follow up with a complete comprehensive review for here and my youtube channel.
In the meantime, catch our last ride on youtube, featuring the Metroboard X in action!
https://www.youtube.com/watch?v=BC5SL8sDEFM
Alex Walsh (verified owner) –
I have had the X for close to two months now and absolutely love it. The build quality is top notch. Hand down it is the best looking carbon deck I have ever seen. The power and all the range you need are there. Ever since getting the X any questions I’ve had or little issues have been handled extremely quickly by the metroboard staff. There isnt another street / AT combo board that can touch the metro